Get in touch
Contact us.
Have a question or need a hand? Call, email or send an enquiry using our form.
A quick repair or a planned project?
We are here to help with small repairs and larger projects alike.
Legal information and complaints
Service provider: Pavel Kryll, business ID 22099468, registered office Oblouková 951/12, Vršovice, 101 00 Praha 10, Czech Republic. Registered in the Czech Trade Register. Not VAT registered.
The form sends a no-obligation enquiry. Submitting it does not place an order or create an obligation to pay. We agree the scope, price, date and service terms before entering into a contract.
Making a complaint
Report service defects to provas@pavelpomuze.cz, by phone or in writing to our registered office. Describe the job, defect and remedy you are requesting; photos may help. We provide written confirmation of your complaint. Consumer complaints, including remedying defects and notifying you of the outcome, are handled within 30 days unless a longer period is agreed with you. Your statutory rights relating to defective performance are unaffected.
Alternative dispute resolution
If a dispute arising from a service contract cannot be resolved directly with us, consumers may seek alternative dispute resolution through the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2, Czech Republic, email adr@coi.gov.cz. Details and applications are available on the Authority’s website.